Price list --- standard dealer terms and conditions

1. Due to changing market conditions, pricing and terms are subject to change without notice. Price protection and stock rotation do not apply.
2. Minimums for each order and each destination, including drop shipments are USA - $US50; Canada and International - $US250. Orders shipped to multiple locations are considered unique for the purposes of handling fees and freight charges. International orders may be faxed to 805-578-4161.
3. Prepaid shipments are $1,000 net; prepaid drop shipments are $1,000 net. Prepaid shipments apply to the contiguous 48 United States only. OEM laser supplies are not eligible for free freight nor will the value of OEM laser supplies be added to the value of compatible supplies when calculating the $1,000 prepaid threshold. Prepaid orders must ship complete to a single location. HPRSA reserves the right to amend this policy at any time.
4. Payment terms for USA and Canadian customers are Net Thirty (30) Days to credit-approved accounts. International terms are wire transfer in advance, bank draft payable in U.S. dollars, irrevocable letter of credit, or Net Thirty (30) Days to credit-approved accounts.
5. To establish an open account, please submit a credit application, financial statements, and a copy of the state resale certificate (if applicable) to our Customer Financial Services Department for review and approval. If an account becomes 15 days delinquent, orders will be subject to shipment hold and/or other credit restrictions until the account is current.
6. Sales tax is charged unless a copy of the state resale certificate is on file before the order is shipped. The resale number alone is not sufficient.
7. We will make every effort to ship your domestic order, received by 2:00 p.m. Pacific Time, and for which product is available, the same day, subject to credit approval. HPRSA ships orders FOB our Distribution Center via the most efficient and economical method. Freight will be prepaid and added to your invoice unless otherwise specified. International orders are shipped freight collect, FOB Shipping Point.
8. HPRSA ships all small parcel products via FedEx and all LTL shipments via American West. If you have a specific carrier you would like us to utilize, please supply your preferred carrier and account number at the time of your order.
9. If an order is damaged in transit or there is a short shipment, you must notify Customer Service within 5 days of receipt along with appropriate proof of damage or short shipment. Otherwise shipment will be considered accepted as delivered.
10. Acceptance of any order is expressly made conditional upon Buyer's assent to the terms set forth herein. Any different or additional terms contained in Buyer's Purchase Order shall not be binding on HPRSA.
11. MERCHANDISE PURCHASED BY BUYER IS SUBJECT TO THE TERMS OF THE APPLICABLE HPRSA PUBLISHED WARRANTY THEN IN EFFECT, AND, OTHER THAN EXPRESS WARRANTIES THEREIN, HPRSA DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES AND INDEMNIFICATION'S FOR OR WITH RESPECT TO THE MERCHANDISE PURCHASED BY BUYER, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, AND NONINFRINGEMENT.
12. IN NO EVENT SHALL HPRSA BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR CONNECTED IN ANY WAY WITH ANY ORDER OR ANY MERCHANDISE SOLD HEREUNDER.

DOMESTIC RETURNED MATERIAL POLICY

1. Material returned to HPRSA must be accompanied by a valid Return Material Authorization Number (RMA #). RMA #'s are issued by HPRSA' Customer Service Department. The RMA # will be sent via Email or faxed directly to the customer. Please use the bottom portion as a shipping label to return the product. Each RMA # can be used for a single return only. Multiple returns require separate RMA #s. Any unauthorized return of material will be sent back to the customer freight collect, and no credit will be issued to the customer.
2. If the request for return is for a defect in a product, please specify the failure mode and include print samples if possible. The return authorization is valid for 30 days after the date issued. You may request a Corrective Action Report. Product will be inspected, the problem diagnosed and a report will be issued. Please allow 2-3 weeks after returning a defective product to receive this report.
3. All returns must be sent freight prepaid unless otherwise authorized.
4. Returns of damaged material are subject to HPRSA's published warranties.
5. Special manufacture, private label or non-stocking material cannot be returned because of customer order error or for customer convenience.
6. Material returned because of customer order error or for customer convenience is eligible for the RMA process only upon prior approval by HPRSA customer service and only when the returned material is received by HPRSA within six months of date of purchase. All returns are subject to a 15% restocking fee.
7. Returned material which is not defective or returned material damaged by operators through misuse, misapplication or other means is not subject to credit. Such non-defective material will be charged a 15% restocking fee or will be returned to the customer at the customer's expense.
8. Returns are accepted for replacement or material credit only at HPRSA's option.
9. A HPRSA Marketing Representative can handle material returns valued at $100 or less in the field. Returns valued at more than $100 are subject to headquarters product review and approval.
10. Large returns are subject to sample testing. At HPRSA's option, representative samples will be requested for testing. Final disposition will be determined upon completion of the tests.
11. Returned material must be packaged properly to avoid damage in transit. Laser printer supplies must be repacked in original boxes with the protective inserts or end caps. Non- defective product returned for credit must be returned with original seals in place. Failure to properly repack returned laser supplies may result in an RMA rejection.
12. The recipient must make claims for damages, shortages or lost shipments to the carrier within five (5) workdays of receipt of material.