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Inkjet Technical Support FAQ's Choose one of the following:

Hewlett-Packard     Lexmark/Compaq     Epson     Canon     Refill Kits     Ink Spills

Hewlett-Packard

I purchased your black replacement cartridge for the 51645A / C6615A. It appears to be much larger than my original and it won't fit. I am also having a hard time removing the "remove sticker"

I have just purchased an HP cartridge and it does not register in my printer.

Lexmark/Compaq

Epson

The Epson replacement cartridge has the gold label covers on the ink wells at the bottom. Are they to be removed?

I put an Epson replacement cartridge in my printer and cannot get the cartridge to print color.

Two of the colors are printing after I added the ink, but the third will not not. What do I do now?

Canon

I use a Canon cartridge that has a separate ink print head (e.g. BCI 21e). I just put in your product, and the ink won't print.

Your compatible cartridge BCI-3/3e looks different from Canon's cartridge. How do I install it?

Refill Kits

Can you explain what colors to put into each of the holes. The instructions are labeled Y-M-C. What does this mean?

What is considered "too old" on a cartridge that I am trying to refill?

How many times can I refill my cartridge?

Two of the colors are printing after I added the ink, but the third will not.

I've tried your color refill kit but it won't print.

I've used a refill kit, when I print the nozzle cleaning operation the black line is not very dark and fades out, why is this happening?

The colors appear dark (or murky) on the page. What should I do?

My black HP51626A / HP51629A cartridge is leaing out of the bottom. What do I do?

My black HP51626A/HP51629A cartridge won't print now that I've refilled it. What should I do?

USING THE CAP REMOVER ("CRACKER")

The cracker can't separate the top of the cartridge, what do I do?

I just purchased a Lexmark color refill kit. I cannot understand how to remove the cartridge head using the "cracker"?

Cartridge Refill Instructions (some of these files require Adobe Reader)

To download Adobe Reader Click Here:

HP500/600 Series Black Refill Kit for HP51626A/HP51629A Cartridge (DpC #60091/60093 pdf file)

HP500/600 Color Refill Kit for HP51625A/HP51429A Cartridge (DpC #60092/60094 pdf file)

HP 500/600 Black Refill Kit For HP 51626A (HP26), HP 51629A (HP29), HP C6614DN (HP20) Black Ink Cartridge (DPC #60091)

HP51641A Cartridge Color Refill Kit (DpC #60115 pdf file)

HP600 Photo Refill Kit for HP C1816A Cartridge (DpC #60218 pdf file)

HP700/800 Color Refill Kit for HP C1823A Cartridge (DpC #60217 pdf file)

HP 700/800/900 Black Refill Kit For HP 51645A (HP45), HP C6615DN (HP15) (DPC #60114)

HP500 Series Inkfeed System for Black Cartridges (pdf file)

HP600 Series Inkfeed System for HP51629A Cartridge (DpC #60070 pdf file)

HP700 Series FAX Inkfeed System for HP51629A Cartridge (DpC #60070 pdf file)

HP500/600 Black Click-In System (pdf file)

Canon BC-01/02 Cartridge Black Refill Kit (DpC #60095 pdf file)

Canon BC-05 Cartridge Color Refill Kit (DpC #60142 pdf file)

COMPAQ 337709-001/Lexmark 12A1970 Black Cartridge Refill Kit (DpC #60103 pdf file)

COMPAQ 337710-001/Lexmark 12A1980 Color Cartridge Refill Kit (DpC #60105 pdf file)

COMPAQ 337711-001/Lexmark 12A1990 Photo Cartridge Refill Kit (DpC #60107 pdf file)

Compaq/Lexmark Color Refill Kit For Lexmark 12A1985, 17G0060, 16G0055 Color Ink Cartridge (DPC #60105)

I've spilled ink all over the place. How do I get it off my hands and clothes.