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Warranty and technical support process:
STEP 1: End-user customer, or dealer logs a completed support ticket.
STEP 2: Technical support staff will research the problem and contact the customers representative to undertake troubleshooting on the phone.
STEP 3: If the problem cannot be resolved by troubleshooting on the phone, Technical support will decide to either issue a permanent replacement part or printer, or to dispatch an onsite engineer, or to collect the faulty unit for depot repair.
Privacy and Data protection:
We will use the information you supply through this form solely for processing this support request.
Information:
Please fully complete the information in this form. Missing information could cause serious delays in processing the request.
Tracking your request:
Our automated system will give you a support log number ("SL number"). If you need to contact us regarding this support call, please ensure you quote the SL number.
Diagnostic tests:
The phone number you provide should be at the site where the printer is located. We may contact you at this number to perform diagnostic tests so please ensure the printer is available for you to perform any tests required.
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